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Terms & Condition

This document is an electronic record under the provisions of the Information Technology Act, 2000 and Rules framed there under (as applicable or amended from time to time). This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and User agreement for access or usages of the www.shrilekha.com or www.shrilekhanetwork.com website.

The terms " Shrilekha " used in this document refers to Genposys Technologies Private Limited as well as Shrilekha Network Private Limited, a company registered under the Companies Act, 1956 with its registered office at C52, 1st Floor, Indra Enclave Nebsarai New Delhi-110068 along with its subsidiaries and/ or employees and/ or directors and/ or affiliates and/ or agents and/ or representatives and/ or sub-contractors.

The term " Platform " used in this document refers to the website (being www.shrilekha.com or www.shrilekhanetwork.com ), mobile apps and / or any other services offered / to be offered by Shrilekha Team.

These Terms and Conditions, together with the Terms of Use, Privacy Policy, IPR Infringement Policy and any other terms specifically referred to in any of those documents, constitute a legally binding agreement (the "Agreement") between you and Shrilekha in relation to your use of the Platform.

All intellectual property which is in relation to this Platform is owned by and vests in Genposys Technologies Private Limited


  • For the purpose of this Terms of Use, wherever the context so requires, "you" or "User" shall mean any natural or legal person who has agreed to use the Platform, whether registered or not, including Users whose accounts will expire and / or stand expired. The terms "we", "us", "our" shall mean the Platform.
  • Please read the terms of use carefully before availing services on this platform. Availing services through this platform signifies your acceptance of the terms of use and your agreement to be legally bound by the same.
  • If you do not agree with the terms of use, please do not access this platform for any services.
  • Acceptance of these terms is a prerequisite for usage of services in the platform. By virtue of using these services, it is deemed that you accept all and any of the terms and conditions specified in the Agreement. The Agreement constitutes the entire agreement between you and Shrilekha and governs your use of the Platform's Service, superseding any prior agreements between you and Shrilekha.
  • This Platform is entitled to assign this Agreement, and all rights and obligations hereunder, to a successor to all or any of its assets, whether by sale, merger or otherwise. These terms shall be binding upon and shall inure to the benefit of the parties hereto and their respective representatives, heirs, administrators, successors and permitted assigns except as otherwise provided herein.
  • This Platform reserves the right to update, change, modify, add or remove the terms, conditions and notices of the Agreement without any prior notice to you. It is your responsibility to periodically review the most current version of the Agreement as your continued use of this Platform signifies your acceptance of any changed terms. As long as you comply with these Terms & conditions, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform


Shrilekha is a business Service Provider that promotes information and exchanges among its Users.


This Platform provides its need fulfillment platform as a service to enable its Users to connect with each other or to connect with businesses in their city. This Platform enables the Users to find Service Provider/book services. Please keep in mind that local business listings, classified ads, property ads and other elements of service need fulfillments are posted not by this Platform, but members (Users & Service Provider)s of this Platform.

Membership Eligibility (User & Service Provider)

You confirm that you are of legal age i.e. 18 years to form a legally binding contract with Shrilekha and are not a person barred, from availing the services offered by Shrilekha under the laws as applicable in India.

Shrilekha requires registration for those who participate in a variety of its services. When you authenticate your email or mobile number for using the local service need platform and register as a member on this Platform, you accept the following terms and conditions:

  • You agree to provide true, accurate, current and complete information.
  • If, after investigation, Shrilekha has reasonable grounds to suspect that any member's information is untrue, inaccurate, not current or incomplete, Shrilekha may suspend or terminate that member's account and prohibit any and all current or future use of the Shrilekha sites (or any portion thereof) by that member other than as expressly provided herein.
  • Each member is wholly responsible for maintaining the confidentiality of account login and password information and for all activities occurring there under. Shrilekha cannot and will not be liable for any loss or damage arising from a member's failure to comply with this section, including any loss or damage arising from any member's failure to: (1) immediately notify Shrilekha of any unauthorised use of his or her password or account or any other breach of security; and (2) ensure that he or she exits from his or her account at the end of each session.
  • You hereby unconditionally authorize / approve Shrilekha to reserve the right to publish any and all information provided as part of this Platform registration, except email address and password to authenticate the member, to facilitate social networking among its members.


Your registration as a member of this Platform or the use of any of the features and services on this Platform either as a registered member or as an unregistered visitor constitutes acceptance of these Terms and Conditions and the Privacy Policy defined herein. These terms and conditions apply automatically to any new services and / or features introduced on this Platform.

Online registration

In order to become a Shrilekha member, you must first create a member account on this Platform by providing information about yourself including name, email or mobile number and your current city of residence. Shrilekha may check for the validity of the email addresses or mobile numbers. You should ensure that you do not in any manner provide false and / or inconsistent and / or untrue information.

Optional profile information

Once you provide the basic information to create an account, you will have the opportunity to provide additional information in the profile section describing your postal code, brief summary of yourself etc. Provision of this additional information beyond what is required at registration is entirely optional.

Recognising you as a Shrilekha member

For this Platform to recognise you as a registered member, you must login with your login email and password or alternatively use Shrilekha services with your registered email or mobile number. At the time of login, you will have the option to instruct the site to remember you so when you come back the next time to use this Platform, you would not have to login with your email and password.

Should you choose the Platform to remember you; you accept that cookies shall be placed onto your server computers / device.

Internet communication protocol information

The communication standards of the Internet industry transmit the URL of the website from which you visit this Platform, the IP address of your computer, the IP address of your ISP, various attributes of your computer such as operating system, resolution and browser software, and the date and time of your various requests for pages on this Platform. Shrilekha file logging system automatically logs all of this information in its log files for its analysis.

Newsletter subscriptions

Visitors to this Platform may also sign up with their name and email address for a variety of newsletters that this Platform produces with varying frequency without having to register. Shrilekha confirms the subscription by sending an email to the email address specified before sending the newsletter.


You are advised to change your login password at regular intervals. Your password should be a combination of alphabets and at least one number and a special character. You are solely responsible for actions taken under your password, and should not disclose it to anyone else. You cannot use your password for any unauthorised purpose. Shrilekha shall neither be responsible nor liable for your non-compliance with the terms of password change.

Accessing and changing your account information

You can review the personal information you provided us and make any desired changes to the information, or to the settings for your account on this Platform, at any time by logging in to your account and editing the information on your profile page. You can also close your account through this Platform by sending your request to helpline@shrilekha.com with your login email address. Your request will be processed within 7 business days.


Your calls may be recorded to improve the service experience in the platform and for other business purposes. You hereby unconditionally authorize and / or approve Shrilekha to record the calls made by you to Shrilekha with respect to any services listed on this Platform. Shrilekha at its discretion may delete such recording shall from its database within a period of twelve (12) months.

Further, by using Shrilekha services and providing us your number, while registering for an account or receiving alerts or contacting an advertiser seller / buyer, you:

  • Agree to receive a sales or service call from our employees / partner / alliances notwithstanding your registration for NDNC (National Do Not Call) registry.
  • Give consent to Shrilekha and its partners / vendors and sub-partners / sub-vendors to send alerts, contact details, SMS and calls related to User's action in our website to the mobile number entered by the User, irrespective of whether the same is on the NDNC list or any other such data base.

In case the User does not want to receive these messages on his / her mobile number, he / she shall not submit his / her mobile number with this Platform.

Contacting businesses through this Platform

Shrilekha uses certain virtual numbers and reserves the rights to display the same for contacting certain service providers. These are called User Virtual Number ("UVN"). This being the case, this Platform also holds the rights to contact those Users and Service Providers registered with the platform. The mode of contact may be through SMS / email / call, irrespective of whether the User is on the NDNC list or any other similar database.

You hereby waive your right to object and agree to not object and / or protest in relation to the same. All calls made through the UVNs between the User and the service provider shall be recorded by Shrilekha for training and quality purposes including dispute resolution, service assurance, and other business purposes of Shrilekha. You hereby give irrevocable consent to Shrilekha for sharing the call recordings to other third parties for business purposes of Shrilekha. You disclaim and / or abandon any right to sue and waive your right to object and agree to not object and / or protest in relation to any of the


All text, graphics, User interfaces, visual interfaces, photographs and media of all types, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party User generated Content and this Platform has no control over such third party User generated Content as this Platform is merely an intermediary for the purposes of this Terms of Use. All the Content available for public access on this Platform is protected by copyright. Your use of the Content must therefore adhere to the following terms, unless you are the original contributor of the Content to this Platform, in which case your use is governed by the terms governing Shrilekha 's relationship with its contributors as covered below:

  • Any downloading of Content is unauthorised and / or prohibited.
  • You may not modify any Content you download or print from the Platform or make any additional representations or warranty relating to it. Any attempt to modify shall be treated as hacking.
  • You may not make any Content item originating from the Platform available for public access by any means whatsoever without obtaining prior written permission from this Platform.
  • You may forward Internet URLs (uniform resource locators) to third parties for private, non-commercial use, along with brief extracts that do not violate fair use guidelines.
  • If any person/entity is found crawling Shrilekha or the IT admin website for any commercial, business or other purposes, the same shall amount to offence and Shrilekha shall be entitled to take appropriate action and claim damages, if any, as against such person/entity.
  • You may post, or otherwise make publicly available, excerpts from this Platform's Content items, in any publicly accessible forum, so long as they follow standard fair use guidelines and this Platform is cited alongside the excerpt as the original source with a hyperlink to this Platform.


While primarily being a local service need fulfillment platform, this Platform also provides a variety of forums for its members to express themselves in the form of articles, columns, opinions, comments, reviews, art and photographs. Shrilekha provides value to its contributors by making available to them its vast global audience reach.

The terms in this section apply to all the Content contributed to this Platform in any of its various services and forums and are as follows:

  • You truthfully assert that the Content being contributed is your creation and that you own the copyright to the Content. Unless you have deliberately assigned the IPR including copyright to someone else, you automatically own the copyright to all of your original creations.
  • Shrilekha is not obliged to ensure that the Platform is available to all users at all times. While we make all attempts to deny access only to those individuals who violate this Platform's regulations, we are occasionally forced to use access denial methods that cause a disruption in access for other users.
  • You truthfully assert you have not infringed on anybody else's IPR including copyright in the creation of the articles
  • We are not responsible and / or liable for any loss to any visitor to the site who may violate your IPR and / or distribute your IPR published Content without your permission.
  • You grant us exclusive unlimited distribution rights including electronic and internet distribution rights, and non-exclusive, unlimited print publication and distribution rights either through this Platform or through any other media. This includes and is not limited to web publishing, syndication on other websites, syndication with print publishers, publishing as part of a collection of articles, publishing as a book, email, ftp, telnet and other Internet-based information transfer protocols.
  • You may, however, publish the Content you contribute to this Platform, on your personal, non-commercial website if you possess one.
  • In case the contributions are digital images of artwork in traditional media such as canvas, that is available for sale, you may also publish digital images of your artwork on commercial websites that sell art online, only for the purpose of sale.
  • Once granted and your Content is published, the distribution rights cannot be revoked. In other words, once your contribution is published on this Platform, it automatically becomes a permanent part of this Platform's publicly-accessible archives. You may, however, subject to our approval, update or revise your contributions on this Platform.
  • You will not receive any monetary compensation whatsoever for your submissions. The only in-kind compensation we promise a home for your expression on the web.
  • You grant us the right to organise, categorise, collate your contributed Content and present it on this Platform in any manner we see fit. We may remove or edit your contribution at our discretion without having to secure your permission. We will however make reasonable efforts to inform you of the changes.
  • We generally do not object to our contributors posting their contributions made to this Platform on other, freely accessible non-commercial internet locations, so long as this Platform is clearly cited as the original publisher, and a link to this Platform is provided. You, however, agree to secure our permission first before such re-publication on other internet sites happens.
  • You agree to state this Platform as the previous publisher prominently in case you print your article in an offline magazine.
  • While you are on the site and engaged in any form of communication on any of the forums, you agree NOT to host, display, upload, modify, publish, transmit, update or share any information:
  • That is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, promotes violence, is invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; impersonate any person or entity, including, but not limited to, a Sulekha official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • That forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted.
  • That you do not have a right to make available, under any law or under contractual or fiduciary relationships (such as inside, proprietary or confidential information, learned or disclosed as part of employment relationships or under nondisclosure agreements).
  • That infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. You may, however, post excerpts of copyrighted material so long as they adhere to fair use guidelines.
  • Upload or post or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of business solicitation. Repeated postings of a promotional nature are considered abuse of the forums. Businesses or individuals wishing to advertise on This Platform should contact us at this address.
  • That contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
  • That disrupt the normal flow of dialogue by repeatedly posting the same or similar material, or otherwise acting in a manner that negatively affects other Users' ability to engage in exchanges.
  • That violates any applicable local, state, national or international law.
  • "Stalk" or otherwise harass another User; collect or store personal data about other Users either manually or by means of automated software tools; promote illegal activities; inhibit other Users from using and enjoying the unedited forums.
  • Post classifieds advertisements that contain untruthful representations, deceptive practices, inducements to commit any illegal activity.

Message / comment board

This Platform may contain message / comment boards, testimonials, or other message or communication facilities (collectively, "Forums"). You agree to use the Forums only to send and receive messages and material that are proper and related to the particular Forum. By way of example, and not as a limitation, you agree that when using a Forum, you shall not do any of the following:

  • Defame, abuse, harass, stalk, threaten, provoke (religiously, sexually or otherwise) or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Use of swear-words or profanity is strictly prohibited. We encourage a healthy exchange of opinions and disagreements.
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent, profane, libellous, threatening, harassing, embarrassing or unlawful material or information;
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents;
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer, conduct or forward surveys, contests, or chain letters;
  • You will not post the Contents (in part or whole) of any email that you may receive from any Shrilekha employee(s) and / or moderator. Should you post such Content, such an act would amount to an IPR infringement including infringement of our copyright.
  • Download any file posted by another User of a Forum that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Do not post messages more than once. This is also known as flooding. Shrilekha reserves right to delete such posts and may terminate the accounts of such members

All Forums are public and not private communications. Chats, postings, conferences, and other communications by other Users are not endorsed by Sulekha and such communications shall not be considered reviewed, screened, or approved by this Platform. Shrilekha reserves the right for any reason to remove without notice any Contents of the Forums received from Users